Privacy Policy
Ningbo Shihm Import and Export Co., Ltd.
Last Updated: September 3, 2026
1. Introduction
Ningbo Shihm Import and Export Co., Ltd. ("we", "us", "our", or "Shihm") operates the website www.shihm.com (the "Website"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have. By using our Website or contacting us, you agree to the practices described in this Policy.
2. Who We Are (Data Controller)
Ningbo Shihm Import and Export Co., Ltd.
#52 Wushi Road, Ninghai, Ningbo, China, 315600
Email: info@shihm.com
Phone: +86 135 6789 0980
We are a home decor, seasonal products and homeware export company. We supply supermarkets, importers, wholesalers and retailers worldwide.
3. Information We Collect
3.1 Information you provide to us directly
- Contact and inquiry forms: name, company name, email address, phone number, country and the content of your message.
- Email correspondence: if you email us (e.g. at info@shihm.com), we keep the content of the exchange.
- Business communications: information shared during sourcing, quotations, orders and trade cooperation.
3.2 Information collected automatically
- Usage data: pages visited, time spent, referring website, browser type and language.
- Device data: IP address, operating system and device identifiers.
- Cookies and similar technologies (see Section 5).
4. How We Use Your Information
We use personal information for the following purposes:
- To respond to inquiries and provide quotations.
- To provide and manage our products and services, including orders and logistics.
- To send business updates, product news and promotional materials where we have a legitimate business interest or your consent.
- To improve our Website, content and user experience.
- To protect the security and integrity of our Website.
- To comply with legal obligations.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies:
- Strictly necessary cookies: required for the Website to function.
- Analytics: we use Google Analytics to understand how visitors use our Website.
- Advertising / marketing: we use Google Ads conversion tags (including the Google Ads tag AW-16519408429) to measure advertising performance and, where enabled, for remarketing.
You can control cookies through your browser settings. You can also manage Google ads personalisation at https://adssettings.google.com and learn more at https://www.aboutads.info. If you disable cookies, parts of the Website may not work properly.
6. Third-Party Services and Data Sharing
We do not sell, rent or trade your personal information. We share data only in the following circumstances:
- Service providers: companies that help us operate our business, including:
- Website hosting and infrastructure (e.g. Webflow);
- Analytics and advertising (Google Analytics, Google Ads);
- Email and communication services;
- Shipping and logistics partners (only as needed to fulfil orders).
These providers may process data on our behalf and are bound by appropriate confidentiality and data protection obligations.
- Social media platforms: we maintain business profiles and publish our own commercial content on platforms such as Pinterest, LinkedIn and Instagram. When you interact with us on these platforms, their own privacy policies apply to your use of those services.
- Legal requirements: we may disclose information where required by law, regulation or legal process, or to protect our rights and safety.
7. International Data Transfers
As an export company based in China serving customers worldwide, your information may be processed and stored outside your country of residence, including in China and in the countries where our service providers are located (e.g. the United States and the European Union). Where we transfer personal data from the European Economic Area (EEA), the UK or Switzerland to countries not recognised as providing adequate protection, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and equivalent UK and Swiss mechanisms. We take reasonable steps to ensure your information is treated securely and in accordance with this Policy.
8. Data Retention
We keep personal information only as long as necessary for the purposes described in this Policy, for the duration of our business relationship, and to meet legal, accounting or reporting requirements. When information is no longer needed, we delete or anonymise it.
9. Data Security
We apply reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
If you are located in the EEA, the UK, Switzerland or other regions with similar laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict certain processing, including direct marketing.
- Data portability.
- Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at info@shihm.com. We will respond within a reasonable period (usually within 30 days). We may need to verify your identity before acting on your request.
11. Children's Privacy
Our Website and services are directed to business customers and are not intended for children under the age of 16. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by prominent notice on our Website. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns or requests about this Privacy Policy or how we handle your data, please contact us:
Ningbo Shihm Import and Export Co., Ltd.
#52 Wushi Road, Ninghai, Ningbo, China, 315600
Email: info@shihm.com
Phone: +86 135 6789 0980